5
Years of experience
Bhawna
About Me
I am a results-oriented Client Associate with expertise in customer relationship management, financial operations, and sales performance. I specialize in delivering personalized customer experiences, ensuring compliance with banking standards, and driving revenue growth through strategic engagement.
With strong experience in CRM tools, financial transactions, and regulatory compliance, I focus on improving customer retention, optimizing workflows, and enhancing service quality to deliver measurable business outcomes.
My expert
areas
Experienced in managing client relationships, handling financial transactions, ensuring regulatory compliance, and driving sales growth through customer-focused strategies and operational efficiency.
Skills
Client Relationship Management
Financial Transactions & Banking Operations
CRM Tools & Data Management
Sales & Revenue Growth Strategies
KYC/AML Compliance & Fraud Detection
Customer Service & Conflict Resolution
-
5
Years of Experience -
2000
Customers Managed -
120
Monthly Transactions Handled -
27
Customer Retention Improvement
Education
Bachelor of Commerce
D.A.V. College
Jalandhar, India
July 2012 – May 2015
Experience
Exp 2
Canara Bank
Single Window Operator & Teller
- Processed deposits, withdrawals, and transfers with high accuracy.
- Managed daily cash reconciliation and ensured audit compliance.
- Maintained customer records and improved data accuracy.
- Ensured compliance with KYC and AML regulations.
- Promoted banking products and increased customer enrollments.
- Assisted customers in adopting digital banking solutions.
- Improved workflow efficiency and reduced customer wait times.
Exp 1
D&S Mattress
Client Associate
- Exceeded monthly sales targets by delivering personalized product recommendations.
- Maintained strong client relationships, improving customer retention.
- Executed promotional campaigns to drive revenue growth.
- Managed billing, cash handling, and transaction processes efficiently.
- Resolved customer issues and ensured high satisfaction levels.
- Increased store foot traffic through targeted marketing initiatives.
- Collaborated with team members to improve sales performance and operations.
Certifications
CAIIB – Certified Associate of Indian Institute of Bankers
2022
Indian Institute of Bankers
JAIIB – Junior Associate of Indian Institute of Bankers
2023
Indian Institute of Bankers
IFIC (Investment Funds in Canada)
January 2026
Canada
Projects
Digital Banking Adoption & Process Improvement
Canara Bank
Single Window Operator & Teller
Skills Used
- Digital Banking Platforms
- Customer Training
- Process Optimization
- Workflow Management
Key Roles
- Promoted adoption of digital banking tools among customers.
- Educated users on online banking and transaction automation.
- Improved operational workflows and reduced customer wait times.
- Enhanced overall banking experience and efficiency.
Banking Operations & Compliance Management
Canara Bank
Single Window Operator & Teller
Skills Used
- Financial Transactions
- KYC/AML Compliance
- Data Management
- Customer Service
Key Roles
- Managed high-volume financial transactions with high accuracy.
- Ensured compliance with regulatory standards and fraud prevention.
- Maintained customer records and improved data accuracy.
- Enhanced operational efficiency and reduced processing errors.
Retail Sales Optimization & Revenue Growth
D&S Mattress
Client Associate
Skills Used
- Sales Optimization
- Upselling & Cross-selling
- Customer Service
- Data Tracking
Key Roles
- Increased average transaction value through strategic product bundling.
- Resolved customer issues efficiently to improve service quality.
- Boosted revenue through targeted sales and engagement strategies.
- Improved conversion rates and store performance.
Customer Retention & Sales Growth Initiative
D&S Mattress
Client Associate
Skills Used
- Customer Relationship Management
- Sales Strategy
- CRM Tools
- Data Analysis
- Marketing Initiatives
Key Roles
- Improved customer retention by maintaining detailed client profiles and personalized follow-ups.
- Executed targeted promotional campaigns to increase sales performance.
- Increased customer acquisition and foot traffic through data-driven marketing strategies.
- Enhanced overall customer satisfaction and loyalty.
